Cookie Policy

2.1 Types of Tracking Technologies

• Cookies: Small text files stored on your device
• Web Beacons/Pixels: Tiny electronic images used to track user interactions
• Local Storage: Browser-based storage for application data
• Session Storage: Temporary storage for a single session
• Fingerprinting: Device identification based on browser characteristics

3.1 Essential Cookies

These cookies are necessary for the operation of our Services and cannot be disabled. They include:

• Authentication and session management
• Security tokens and fraud prevention
• Shopping cart and eSIM purchase processing
• Load balancing and service availability
• User preference settings for essential functionality

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization features:

• Language and region preferences
• Theme and display settings
• Remembering login credentials (with your consent)
• Customized content based on your preferences
• Saved searches and browsing history

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our Services:

• Page views and user journey analysis
• Time spent on pages and features
• Device and browser usage statistics
• Error tracking and performance monitoring
• A/B testing and feature optimization

3.4 Advertising and Marketing Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness:

• Personalized ad delivery based on browsing behavior
• Campaign performance tracking and attribution
• Cross-site behavioral advertising
• Frequency capping for advertisements
• Retargeting and remarketing campaigns

3.5 Social Media Cookies

These cookies are placed by social media platforms when you interact with their features:

• Social media sharing buttons and widgets
• Embedded social media content
• Social login functionality
• Social media analytics and insights

5.1 Cookie Consent Banner

When you first visit our Services, we display a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category
• Access our detailed cookie policy

5.2 Browser Settings

You can manage cookies through your browser settings. Most browsers allow you to:

• View all stored cookies
• Delete specific cookies or all cookies
• Block cookies from specific websites
• Set preferences for first-party and third-party cookies
• Receive notifications when cookies are set

5.3 Cookie Preference Center

You can access our Cookie Preference Center at any time to:

• Review and change your consent settings
• Withdraw consent for specific cookie categories
• View detailed information about each cookie
• Download your cookie consent history

6.1 Analytics and Measurement Services

• Google Analytics: Website traffic analysis and user behavior tracking
• Hotjar: User experience analytics and session recordings
• Google Tag Manager: Tag management for marketing and analytics

6.2 Advertising and Marketing Services

• Meta Platforms: Social media advertising and analytics
• Google Ads: Search and display advertising
• LinkedIn: Professional networking and B2B advertising

6.3 Payment and Security Services

• Stripe: Payment processing and fraud prevention
• reCAPTCHA: Bot protection and security verification

7.1 Session Cookies

Session cookies are temporary and are deleted when you close your browser. They are used for:

• Maintaining your login state during a session
• Tracking your progress through multi-step processes
• Temporary storage of form data
• Load balancing and service optimization

7.2 Persistent Cookies

Persistent cookies remain on your device for a specified period or until you delete them. They are used for:

• Remembering your preferences across sessions
• Recognizing returning users
• Long-term analytics and user behavior tracking
• Advertising frequency capping and personalization

8.1 Legitimate Interest

Essential and some functional cookies are based on our legitimate interest in:

• Ensuring the security and proper functioning of our Services
• Providing a seamless user experience
• Analyzing service performance and usage patterns
• Preventing fraud and abuse

8.2 Consent

Non-essential cookies (analytics, advertising, and some functional cookies) require your explicit consent. We obtain consent through:

• Cookie consent banners on first visit
• Granular consent options by cookie category
• Easy withdrawal of consent at any time
• Detailed information about cookie purposes

8.3 Contractual Necessity

Some cookies are necessary for the performance of our contractual obligations, such as:

• Processing eSIM purchases and activations
• Maintaining account security and authentication
• Providing customer support services
• Delivering purchased products and services

9.1 Data Collected Through Cookies

Cookies may collect the following types of information:

• IP address and general location information
• Browser type, version, and device information
• Pages visited and time spent on each page
• Click patterns and user interactions
• Referring websites and search terms
• Unique user identifiers (non-personal where possible)

9.2 Anonymization and Aggregation

Wherever possible, we use anonymization and aggregation techniques to minimize privacy impact:

• IP addresses are partially anonymized in analytics data
• User identifiers are pseudonymized rather than using personal data
• Analytics data is aggregated for trend analysis
• Personal data is separated from behavioral data
• Data retention periods are minimized to what is necessary

9.3 Cross-Border Data Transfers

Some third-party cookie providers may process data outside your country of residence. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses with service providers
• EU-US Data Privacy Framework compliance where applicable
• Adequacy decisions by relevant authorities
• Regular audits of third-party compliance